Streamline Your Business With Enterprise Collaboration Tool

Enterprise collaboration tool helps in providing seamless communication within the organization and effective interaction with external parties like customers, vendors and partners. Read on to learn about this communication tool.

Communication and collaboration are the keys in successful running of any organization. Enterprise collaboration at its most basic level comes down to how a large organization communicates within and outside the organization. It is here that the inevitability of enterprise collaboration tool comes into play in the modern day competitive business environment.

Enterprise collaboration tool includes various technologies and platforms that individual members of the organization rely on to discuss work, deliver feedback, and cross-pollinate their ideas. Such collaboration tool helps and assists the organization on two fronts, enterprise-wide collaboration as well as external collaboration, which are discussed below in detail :

Internal Collaboration

Various studies point out that an average knowledge worker Spends 15-25% of his/her time just searching for Information, as also 59% of middle managers miss valuable information everyday because they can’t find it or never see it. Collaboration system makes the task of employees easy as all the required information, resources and data are available on a consolidated platform.

Deployment of such tools has reduced the time spent by employees on managing various resources for information flow, such as e-mails, drives, folders etc. Now the employees can communicate in real time through a group created for a specific purpose in which all team members are always online. They can discuss and deliberate on issues without being physically present, with an added advantage of the conversation being recorded which can be used for later references too.

Moreover, collaboration tools remove the barriers of geographies as the employees can communicate with their peers and seniors based at any locations across the globe. As such tools are hosted on cloud, the employees are free to access them on any device, including computers, tablets and mobile phones.

External Collaboration

Another vital component for an organization is effective communication with external parties, like existing customers, potential clients, partners, associates, vendors, suppliers etc. Collaboration tool makes such communication easier and seamless. It helps in reducing the response time in replying to queries, providing insights, and suggesting solutions, as the entire data is available literally at the finger tips of all team members.

Collaboration tools can be used in a variety of ways to foster better customer support. Customers can be allowed to post reports of bugs and other issues, for example, which can be addressed with provide updates to. It can be used for effective communication with clients and customers in a more direct, intimate manner than can be done otherwise. 

Moreover, all communication with vendors and suppliers regarding their orders, billings, payments, or any other issues can be held through such tools, paving the way for a healthy business relationship. Information and data sought by partners and associates can also be readily provided due to its easy accessibility on the system.

Hence it can be inferred that enterprise collaboration tool is a modern day approach to practice collaboration within and outside an organization, and is gaining wider acceptance in progressive organizations.

Ref : http://www.articlesbase.com/internet-articles/streamline-your-business-with-enterprise-collaboration-tool-7354176.html